XTEND Training Courses

Course Length: 2 Days

Scope:

Our customers are becoming more demanding every day and being Customer  oriented is becoming a rule of thumb for any successful business, so no matter what business you are in and what type of employees you have got, they need to embrace  such philosophy with their day to day contact with customers

Course Length: 1 Day

Scope:

One of the most sensitive duties that fall on the backs of Human Resources profes-  sionals is notifying families with the loss of one of their beloved members, you need to be prepared to handle this most sensitive situation.

“How a person receives the death notification actually will change how they process  the death,” said Rebecca Bywater. The Workshop as well will help the HR Profession-  als to deliver the termination and laying off news.

Course Length: 1 Day

Scope:

Why our best employees leave has been a major dilemma for the HR and managers,  and how would such turn over affect our operation. Understanding employee engagement is an essential and a major element in the success of any business. This  workshop makes the trainees connects the dots in the business, and understand  how to make a difference in keeping our employees.

Course Length: 1 Day

Scope:

Working with different nationalities creates a unique working culture. Yet challenges may arise due to different perceptions. This course mainly focuses on how to build the “bridge” between the cultures present on-site. A variety of team projects  are deployed to let participants communicate and get engaged in blood-pumping  activities.

Overview:

Outcomes:

✅Becoming aware of different cultures

✅Building the bridge between cultures

✅Learning the concept of stereotyping

✅Seeing different perceptions

✅Agreeing on our unique culture.

Outlines:

✅Foundation of culture

✅What is stereotyping

✅Intercultural Competence

✅Non-Verbal Communication

✅Listening

✅Asking VS Telling

✅Understanding Eastern and Western cultures

✅Importance of building trust as a bridge between cultures

Course Length: 2 Days

Scope:

Businesses with a diversified range of services or products can no longer depend  only on typical selling techniques, Category Management is a methodical way of integrating visual merchandising, branding and promotion together with the value  of the product/service to make it more appealing for the consumer.

Overview:

Category Management Objectives

To understand how the consumers, think so we can know how to influence them  Describing CM as a business process

Understanding what is visual merchandising and importance of display

How can we use our advertisement material to attract consumers to our Brand and make them feel that this is our place?  Define promotion and understanding its importance

Course Length: 1 Days

Scope:

Thinking strategically will help you to map out the route to success and build your  analytical and team-planning skills. It will increase your ability to plan for the long term while maximizing performance in the short term.

Course Length: 2 Days

Scope:

The key accounts represent the back bone of any business, they contribute to most  of the revenues that are essential for its survival. The KAM workshop unleashes the potentials of understanding and managing such key accounts through fulfilling the  below objectives.

Overview:

KAM Objectives

✅”KAM”, Understand and identify its objectives.

✅New accounts, Learn the methods of their penetration.

✅Customer Value Preposition, start using the “CVP”.

✅Customer Decision Process unleashed.

✅Know where have we been and where we are today.

✅Customer, Know the importance of thinking like one.

✅Core competency Identified.

✅Potential customers, find out how to evaluate them.

✅Differentiate between Features, Advantages and Benefits.

✅Consumer & Customer Segmentation differentiated.

✅Market Segmentation defined & different methods to do it.

✅Use the DiSC Profiling to understand people. 

✅Master Negotiation in our meetings with the clients.

Course Length: 2 Days

Scope:

The workshop is designed to elevate the Communication Culture within your team,  and this can be done through working on enhancing the Communication Skills, it aims to improve the way personnel communicate in a Cross Cultural setup, the  workshop gives the opportunity for the team members to understand themselves  and their team mates, it works on having self-awareness and tolerance of people  differences.

Course Length: 1 Days

Scope:

How to motivate your followers and team mates has been a center of many studies,  the one thing that we are sure of that people are motivated for different reasons, so an essential step along the way is understanding people and you can only under-  stand them when you first understand yourself and raising your self-awareness.

Course Length: 1 Day

Scope:

It is really hard to stay up-spirited all the time, it requires some really conscious decisions about the type of attitude you are going to embrace, because it is easy to have a grumpy attitude. This workshop focuses on the reasons and the sensible choice of  having a positive attitude.

Course Length: 1 Day

Scope:

Problems are part of the day to day operation in any company which makes it essential to build the skills for the employees in order to comfortably face it with the right tools. The workshop is designed to widen the scopes of the attendees and equip  them with the basic tools of approaching problems solving.

Course Length: 1 Day

Scope:

Time management is an essential and an interrelated element with all the aspects  of our life, this course is designed not only to understand techniques for efficiency, effectiveness and priority setting but also to achieve a sense of balance, reduce  stress and enjoy life.

Course Length: 1 Day

Scope:

Presentation Skills Workshop is targeting participants to increase their understanding and implementation of the theories and best practices of communicating and presenting to people successfully. The Program will be interactive, includes an  intensive teach backs conducted by the participants and will lay down a strong  ground for “conveying the message” to different people and different styles of thinking. It will simply provide the opportunity to widen the scope of trainers and offer  them the tools to implement such knowledge.

Course Length: 1 Day

Scope:

Safety is not only associated with the field and the operation of heavy machinery.  Any company either operating in high risk industries or not has its share of office injuries that could vary from just a paper cut to in some cases massive fires. The  focus on this workshop is raise such awareness in the office of what could go wrong  and how to prevent it.

Course Length: 1 Day

Scope:

Stress levels vary from one person to another and from one time to another with the  same situation, that’s why it’s important to understand and be ready how to deal with it. The workshop gives awareness of how stress could happen and what are  some strategies to cope and even make it productive.

Course Length: 1 Day

Scope:

Xtend Training is offering its service of providing an integrated solution that wouldn’t  only support the improvement of Business Writing Communication but as well elevate the Communication Culture within your team, the workshop aims to  improve the way personnel non verbally communicate in a Cross Cultural setup  with a great focus on Business Writing.

Course Length: Flexible

Scope:

Xtend Training understand the current global pandemic crisis & the importance of staying home and safe, we present our online virtual classroom model “LTS”, where we  can deliver these courses to you anywhere globally.

Course Length: Flexible Days

Scope:

Xtend Training understand the current global pandemic crisis & the importance of staying home and safe, we present our online virtual  classroom model “LTS”, where we can deliver these courses to you anywhere globally.

Overview: 

Xtend Training LTS “Live Training Sessions” model is basically bringing the same classroom experience to your screen.

LTS was built on the VARK approach of psychology of learning, It refers to the four learning styles: Visual, Auditory, Read-  ing/writing preference, Kinesthetic.

The idea is simply having a live and interactive video connection with the participants in which we present the material  and build dialogues around it.

Key benefits of Xtend Training LTS

✅Personalized learning

✅Xtend Training Internationally recognized certificate

✅Live and Interactive video sessions.

✅Flexible timing

✅Experienced instructors in a small group can tailor approaches and answer questions on a 1:1 basis with learner 

✅Immediate feedback

✅If a certain module is confusing, too slow, or too fast, the instructor can immediately adjust the teaching plan to  accommodate real-time feedback.

✅The participants will have the chance to stop at any time to ask or give feedback.

✅Students can meet both the instructor and each other.

✅Breakout Rooms, where the participants can be divided into separate teams

✅Hands-on experience – With LTS, it’s easier to mix in case studies and hands-on exercises.

Course Length: 2 Days

Scope:

Xtend Training Solution in the workshop tends to work on unifying the Leadership and Communication Standards. We would challenge  the Leaders within the team, make them work on creating the vision and getting the buy in. The workshop will help them have  self-awareness for their leadership styles and techniques, and show them a way of understanding their personalities as well as the  personalities of their team mates.

Overview: 

Module 1: Digging under the Surface

✅Give examples of written and unwritten rules embedded in the leadership culture.

✅Describe the vision, identity, beliefs & values, skills & capabilities and behaviours that reflect a strong Leadership culture.

✅Challenger Case Study

✅What Leadership Behaviours that need to be improved.

Module 2: How can we change the Leadership culture?

✅Conscious Competent Model

✅Give examples of change leadership strategies.

✅Knowledge, Skills and Attitudes Model.

✅Identify strategies to assist team learning.

Module 3: Strong leadership is the key to culture change

✅DiSC Profile

✅Identify traits of strong leaders.

✅Situational Leadership

✅Describe the challenges of frontline supervisors as leaders.

Module 4: VISIBLE leadership

✅VISIBLE leadership model

✅Provide feedback to staff in scenarios about their behaviors, using the Believe Conversation.

✅Describe strategies for influencing team members to embrace the culture changes.

✅Describe strategies for being responsive to a range of workers and situational needs.

✅Identify own strengths and areas needing development as a leader.

Course Length: N/A Days

Scope:

The purpose of the Site Safety Coach is to support leadership to develop and maintain a safety culture that supports the achievement  of a work environment where people do not get hurt.

Leadership on-site will be given extended focus to work with their leadership capabilities and skills and see how such elements can  be transmitted into behaviours that they can be reflected in the way they lead their people.

Key to the role of a Safety Coach is their capacity to assess complex human situations and deliver sound advice based on the principles  of human behaviour. The coaches for this project will be fluent in Arabic and English with extensive experience working in the Middle  East.

Overview: 

The coaching process will start with module sessions to establish the foundation such sessions will be delivered in parallel  with the core coaching activities to brief and help people understand the essentials of safe behaviours, people will mainly  but not strict to be coached against the principles in such sessions. It will help them get engaged in and create a culture  of safety where people work safely because they believe it’s the right thing to do and not because they have to. These  module sessions will basically cover the following topics.

Module1:

✅The foundations of culture of safety

Module 2:

✅Our role in creating a Xtend Training Culture

Module3:

✅Strengthening our Safety through Xtend Training Conversations

Module 4:

✅Each of us Lead Safety

Module 5:

✅Communication… A key Element

Module 6:

✅Our Behaviours Impact Safety

Course Length: 3 Days

Scope:

The three-day workshop, Xtend Training Leadership is an expansion for the normal Xtend Training it takes the middle management to the  next level by not only giving them the foundation of culture but also by equipping them with the right tools to lead their subordinates,  It is also designed to help continuously improve an organization’s safety performance by addressing the factors critical to building an  incident-free culture, where individuals take personal responsibility for their safety and the safety of those around them.

Overview: 

The workshop is designed to:

✅Help participants recognize the important difference in “believing in safety” versus simply “complying with safety  regulations” by:

✅Increasing their awareness of their own at-risk behaviors

✅Focusing their attention on their individual reasons for wanting to work safely both on and off the job

✅Examine the impact of an organization’s current safety culture and reinforce that cultures are created and perpetuated  by what is demonstrated, rewarded, and tolerated by team members

✅ Provide opportunities for participants to practice using a simple tool, Xtend Training Conversations, to give feedback to  others on how their actions impact team safety

The workshop is highly “learn by doing” (experienced-based) to capitalize on participants’ production-oriented, “get the  job done” strengths. It incorporates projects designed for participants to have ample opportunities to discuss, practice  and apply the tools they are learning.

✅Experiential projects provide team members an opportunity to demonstrate their existing strengths as well as practice  the new skills they are discussing.

✅Application projects ask participants to apply the information they are learning to specific work situations.

To help ensure the tools are utilized on their job, participants will be asked to plan how they will apply what they have  learned to their day-to-day activities.

On the third day added for the middle management, the focus will be on their leadership styles to help them have  insights about the way they lead people, theory and practical tools are delivered parallel so the supervisors can take the  knowledge in class to apply in their work sites.

Module 1: The Foundation for a Xtend Training Culture

✅Introduction and workshop purpose

✅Steps of change

Module 2: Our Role in Creating a Xtend Training culture

✅Causes of injury, our at-risk behaviours

✅Safety is a choice

✅What is Culture?

✅Unwritten Rules of Culture

✅Levels of commitment to safety

✅Most injuries and incidents are the result of people’s  natural risk tolerance

Module 3: Strengthening our Safety

✅Feedback Challenges

✅Xtend Training conversation

Module 4: Each of us Lead Safety

✅Who Leads Safety?

✅Understanding our own personal leadership style and  how it impacts safety

✅Leaders create the environment where people want to  do what needs to be done

Module 5: Communication.. A key Element

✅Communicating in specific, behaviour-based terms

✅The Communication Loop

✅Asking vs. Telling

✅Checking for understanding

Module 6: Our Behaviours Impact Safety

✅Old School-Bullet Proof behaviour

✅Impact of old-school bullet proof behaviour

Module 7: Digging under the Surface

✅Examples of rules embedded in the leadership culture.

✅How to reflect a strong Leadership culture.

✅Challenger Case Study

✅What Leadership Behaviours that need to be improved.

Module 8: How to change the Leadership culture?

✅Conscious Competent Model

✅Give examples of change leadership strategies.

✅Knowledge, Skills and Attitudes Model.

✅Identify strategies to assist team learning.

Module 9: Key to culture change

✅Situational Leadership

✅Identify traits of strong leaders.

✅Describe the challenges of frontline supervisors as  leaders.

Module 10: VISIBLE leadership

✅VISIBLE leadership model

✅Provide feedback to staff in scenarios about their  behaviours, using the Believe Conversation.