Management & Non-Technical Courses

Course Length: 2 Days

Scope:

Our customers are becoming more demanding every day and being Customer  oriented is becoming a rule of thumb for any successful business, so no matter what business you are in and what type of employees you have got, they need to embrace  such philosophy with their day to day contact with customers

Course Length: 1 Day

Scope:

One of the most sensitive duties that fall on the backs of Human Resources profes-  sionals is notifying families with the loss of one of their beloved members, you need to be prepared to handle this most sensitive situation.

“How a person receives the death notification actually will change how they process  the death,” said Rebecca Bywater. The Workshop as well will help the HR Profession-  als to deliver the termination and laying off news.

Course Length: 1 Day

Scope:

Why our best employees leave has been a major dilemma for the HR and managers,  and how would such turn over affect our operation. Understanding employee engagement is an essential and a major element in the success of any business. This  workshop makes the trainees connects the dots in the business, and understand  how to make a difference in keeping our employees.

Course Length: 1 Day

Scope:

Working with different nationalities creates a unique working culture. Yet challeng-  es may arise due to different perceptions. This course mainly focuses on how to build the “bridge” between the cultures present on-site. A variety of team projects  are deployed to let participants communicate and get engaged in blood-pumping  activities.

Overview:

Outcomes:

■Becoming aware of different cultures

■Building the bridge between cultures

■Learning the concept of stereotyping

■Seeing different perceptions

■Agreeing on our unique culture.

Outlines:

■Foundation of culture

■What is stereotyping

■Intercultural Competence

■Non-Verbal Communication

■Listening

■Asking VS Telling

■Understanding Eastern and Western cultures

■Importance of building trust as a bridge between cultures

Course Length: 2 Days

Scope:

Businesses with a diversified range of services or products can no longer depend  only on typical selling techniques, Category Management is a methodical way of integrating visual merchandising, branding and promotion together with the value  of the product/service to make it more appealing for the consumer.

Overview:

Category Management Objectives

To understand how the consumers, think so we can know how to influence them  Describing CM as a business process

Understanding what is visual merchandising and importance of display

How can we use our advertisement material to attract consumers to our Brand and make them feel that this is our place?  Define promotion and understanding its importance

Course Length: 1 Days

Scope:

Thinking strategically will help you to map out the route to success and build your  analytical and team-planning skills. It will increase your ability to plan for the long term while maximizing performance in the short term.

Course Length: 2 Days

Scope:

The key accounts represent the back bone of any business, they contribute to most  of the revenues that are essential for its survival. The KAM workshop unleashes the potentials of understanding and managing such key accounts through fulfilling the  below objectives.

Overview:

KAM Objectives

■”KAM”, Understand and identify its objectives.

■New accounts, Learn the methods of their penetration.

■Customer Value Preposition, start using the “CVP”.

■Customer Decision Process unleashed.

■Know where have we been and where we are today.

■Customer, Know the importance of thinking like one.

■Core competency Identified.

■Potential customers, find out how to evaluate them.

■Differentiate between Features, Advantages and Benefits.

■Consumer & Customer Segmentation differentiated.

■Market Segmentation defined & different methods to do it.

■Use the DiSC Profiling to understand people. 

■ Master Negotiation in our meetings with the clients.

Course Length: 2 Days

Scope:

The workshop is designed to elevate the Communication Culture within your team,  and this can be done through working on enhancing the Communication Skills, it aims to improve the way personnel communicate in a Cross Cultural setup, the  workshop gives the opportunity for the team members to understand themselves  and their team mates, it works on having self-awareness and tolerance of people  differences.

Course Length: 1 Days

Scope:

How to motivate your followers and team mates has been a center of many studies,  the one thing that we are sure of that people are motivated for different reasons, so an essential step along the way is understanding people and you can only under-  stand them when you first understand yourself and raising your self-awareness.

Course Length: 1 Day

Scope:

It is really hard to stay up-spirited all the time, it requires some really conscious decisions about the type of attitude you are going to embrace, because it is easy to have a grumpy attitude. This workshop focuses on the reasons and the sensible choice of  having a positive attitude.

Course Length: 1 Day

Scope:

Problems are part of the day to day operation in any company which makes it essential to build the skills for the employees in order to comfortably face it with the right tools. The workshop is designed to widen the scopes of the attendees and equip  them with the basic tools of approaching problems solving.

Course Length: 1 Day

Scope:

Time management is an essential and an interrelated element with all the aspects  of our life, this course is designed not only to understand techniques for efficiency, effectiveness and priority setting but also to achieve a sense of balance, reduce  stress and enjoy life.

Course Length: 1 Day

Scope:

Presentation Skills Workshop is targeting participants to increase their understanding and implementation of the theories and best practices of communicating and presenting to people successfully. The Program will be interactive, includes an  intensive teach backs conducted by the participants and will lay down a strong  ground for “conveying the message” to different people and different styles of thinking. It will simply provide the opportunity to widen the scope of trainers and offer  them the tools to implement such knowledge.

Course Length: 1 Day

Scope:

Safety is not only associated with the field and the operation of heavy machinery.  Any company either operating in high risk industries or not has its share of office injuries that could vary from just a paper cut to in some cases massive fires. The  focus on this workshop is raise such awareness in the office of what could go wrong  and how to prevent it.

Course Length: 1 Day

Scope:

Stress levels vary from one person to another and from one time to another with the  same situation, that’s why it’s important to understand and be ready how to deal with it. The workshop gives awareness of how stress could happen and what are  some strategies to cope and even make it productive.

Course Length: 1 Day

Scope:

Xtend Training is offering its service of providing an integrated solution that wouldn’t  only support the improvement of Business Writing Communication but as well elevate the Communication Culture within your team, the workshop aims to  improve the way personnel non verbally communicate in a Cross Cultural setup  with a great focus on Business Writing

Course Length: Flexible

Scope:

Xtend Training understand the current global pandemic crisis & the importance of staying home and safe, we present our online virtual classroom model “LTS”, where we  can deliver these courses to you anywhere globally.